Inivo’s 5 Client Promises

Inivo’s 5 Client Promises

Client Promises

Client Promises

Inivo has developed 5 simple Client Promises that our team embrace in order to deliver the best possible service.

These Promises communicate our core values and dual as a service level agreement between our consultants and our clients’ services and projects.


1. We Promise Service

  • One number – 24 hours a day – 03300 500 200
  • 24 hours service – speak to us at any time
  • 30 minute call back – we will always let you know the progress of a booking request within 30 minutes


2. We Promise Dedication & Locality

With centralised operations, we offer consistent levels of service through a dedicated team who all know and understand your requirements.

We enhance this with local present in all the areas we operate, for interviews, training, locum supervision and client support.


nurse shifts London


3. We Promise Compliance

Inivo was rewarded with a 100% pass in a recent independent business and compliance audit. This audit is acknowledged and accepted by most national independent healthcare organisations and is testament to the processes and high standards the team work towards≥

Additionally we run routine internal audits to ensure maximal compliance through our dedicated compliance team.

Live Locum Profiles – In an industry first, Inivo offers clients the opportunity to view and inspect locum profiles at any time, via our interactive system. All the locum details are generated with photo, relevant certificates, NMC, training dates and experience.


4. We Promise The Best Locums

We adopt a stringent process to find the best possible available nurse locums. Our process includes telephone screening, face to face interviews, competency skills testing and training. Our standards include:

  • 1 Year UK current / relevant care experience
  • Up to 5 years work references
  • New DBS obtained annually
  • Scored pass / fail training courses


5. We Promise Ethical Employment

We take our responsibility as an employer seriously and we pay a fair wage above national minimum wage. This is considerably higher than most and part of our commitment to reward locums for the hard work that they do, often at the last minute.

Vo-Points – We effectively offer our staff cashback to spend on anything from DBS renewals, to additional training and uniforms. Locums get 5p for every successful hour worked in a personal development fund called Vo-Points. This truly aids staff retention and helps provide clients with the continuity they demand.

5 Client Promises

Inivo is a specialist nurse recruitment agency. Operating within the NHS, private nursing homes and social care sector throughout London.

If you are looking for a nurse job in London,  you can apply online right now .
You can call our 24 hour recruitment hotline on 01978 227271 – we’d love to have a chat (we’re super friendly).